COVID-19 Library Updates
The Library will partially open with social distancing and capacity limits and limited hours. During this phase we will continue to offer curbside pickup, returns and offer virtual and outdoor programs. While the library is typically a welcoming gathering place for our community, during this phase, we discourage hanging out in the library.
Monday, Wednesday, Saturday – 10:00 am - 2:00 pm
Tuesday, Thursday – 2:00 pm – 6:00 pm
Friday – Closed for thorough cleaning
Some guidelines include the following:
- A face mask is mandatory in all municipal buildings.
- Maximum building capacity – 20 people (including staff). If the building has reached capacity, the doors will be locked and customers will be asked to wait outside.
- Hallway, teen and children’s department are closed.
- Selected children and teen materials have been relocated to the front of the library for ease of browsing.
- Bathrooms for emergency use only.
- Seating areas within the library will be removed.
- No toys will be available during this time.
- Computer workstations will be placed 6’ apart which allows for four public workstations available.
- Any returned items will stay on your account of at least 96 hours to go through the quarantine process. This time is taken into consideration when checking in items. You will not receive fines due to quarantine times.
As of Monday, July 20, face masks are required in all municipal
buildings, including the library. Thank you for your voluntary
compliance in protecting our
patrons, customers, staff and stakeholders.
For information on this update, please contact Mayor Fred Horne (715-246-4268), Chief Craig Yehlik (715-246-6667) or City Administrator Mike Darrow (715-246-4268).
FAQ: Library materials, returns, requests and due dates
In effort to remove barriers and increase access during this challenging time, Friday Memorial Library is temporarily eliminating overdue library fees. To this point, collected library fines go to our building fund, however at this time, we know the importance of our services and want to ensure everyone has fair and equitable access.
Q: Can I request materials online?
A: Yes, you can resume requesting materials through the MORE catalog and with WISCAT, the state inter-library loan system. You can request your materials as usual, but it will take a while longer for us to receive your items. Once they are received you will be notified that they are ready for pickup.
Q: My requests are still in-transit, why is it taking so long?
A: To ensure safe handling of library materials all items moving between libraries are quarantined for a minimum of 96 hours.
Q: When requested materials arrive, how long do I have to pick them up?
A: Once requested materials arrive at the library, we notify you that they are here by phone, email or text message. You will have up to 2 weeks to pick up the items before they are returned to the owning library or moved on to the next patron.
Q: Are you still offering curbside pickup? How does it work?
A: Here is our procedure for curbside pickup.
Q: My materials appear to still be checked out on my account, but I returned them. Why are they still on my account?
A: In the interest of safety, we are quarantining all materials for a minimum of 96 hours before we handle them or check them in from your account. We are doing our best to keep up with the volume of returns in a timely fashion, thank you for your patience.
Q: Will there be overdue charges on the materials I returned?
A: No, there will be no overdue charges. Once materials have come out of quarantine, we will backdate them to the date they were returned and clear them from your account. Even at that time, there will be no overdue charges for materials returned late.
Q: When can I return items?
A: Our curbside bookdrop is open all the time. Any library materials including DVDs, CDs, Launchpads and Hotspots can be returned in the outdoor drop box. Feel free to return your items at your convenience.
We are pleased to announce Contactless Curbside Pickup at Friday Memorial Library.
If you are interested in this service, please follow this procedure. This service is available by appointment ONLY.
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New Richmond Strong
The City of New Richmond will be making phone calls to families, adults, seniors and anyone in need of regular check-ins during this time. If you would like a call, or are aware of someone who could benefit (neighbor, family member, etcetera), provide us with contact information (this information will not be shared with the general public).
If you or someone you know would benefit from a call throughout each week as we move through this, please contact NRStrong@newrichmondwi.gov or 715-977-1975 and we will add them to our New Richmond Strong List.